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f999apps handles your information with care, and this policy explains exactly what data we collect, how we use it, and what choices you have. Access and eligibility depend on your local law and the eligible regions where this service is available.
When you open an account with us, we collect the details you provide directly — your name, contact address, and the payment method you choose to use, such as Nagad or Rocket. We also record transactional data tied to your wallet activity so we can process your requests accurately and keep your account history consistent. Technical data, including your device type and session identifiers, is collected automatically each time you access the platform; this helps us maintain service continuity and identify any access issues affecting your account. We do not sell your personal details to third parties. Data shared with payment processors like Nagad and Rocket is limited to what those services need to complete a transaction on your behalf. We retain account records for as long as your account remains active and for a period afterward as required by applicable rules in the eligible regions we serve. If you close your account, you can write to our support team to ask about the data we hold and how long it will be kept. Use and availability of this service depends on your local law and the eligible regions where f999apps operates.
This policy covers information we process directly through the f999apps platform. It distinguishes between account activity we control, payment data handled by third-party processors, site content delivery, and external services linked from our pages. Knowing what falls inside and outside our scope helps you direct any privacy question to the right place.
All personal data you submit when opening or managing your f999apps account falls inside this policy. This includes login credentials, contact details and any profile updates you make through the account settings area.
When you transact via Nagad or Rocket, the payment processor handles parts of that data under its own privacy terms. We receive only the confirmation and reference details needed to update your account wallet record.
Game content delivered by studios in our lobby — including titles from Spadegaming, Habanero and Microgaming — is governed by our service agreement with those providers. Their software does not collect data on our behalf.
Pages on f999apps may link to external services. Once you leave our domain, this policy no longer applies. We do not control the data practices of any external site, and we recommend you read their terms separately.
Your account gives you direct access to several privacy-related actions without needing to contact support first. Log in and open the account settings page to review the personal details we hold on file — your name, contact information and linked payment method such as Nagad or Rocket appear there. If anything is incorrect, you can submit a correction request through the same settings area; we aim to update records promptly once we verify the change. For questions that go beyond what the account panel shows — such as asking what data we retain after a withdrawal or how long session logs are kept — our support team is the right route. Availability of these rights may vary depending on your local law and the eligible region in which you access this service.
Sign in and go to account settings to see the personal and payment data we hold. Your Nagad or Rocket transaction references are visible in the wallet history section.
If your contact details or linked payment method is listed incorrectly, use the edit fields in account settings and follow the on-screen verification steps shown there.
For data questions not answered in your account panel — such as retention periods or data sharing scope — send a written request through our published support contact route.
Our support team can walk you through what data we hold, confirm your account status and assist with closing requests. Use the contact route listed on our support page.
If you have a privacy question that your account panel does not answer, reach us through the routes listed below. We respond through the channels we visibly publish on this site. Do not share full payment credentials — your Nagad or Rocket wallet number, for example — in any message; quote your account reference instead so we can locate your record securely.
Open the chat widget on any page while you are signed in. Describe your privacy concern and include your account reference. This is the quickest route for straightforward data questions.
Send a written privacy request to the support email published on our contact page. Include your account reference and the specific data question you need answered. Email is the recommended route for formal requests.
Our Help Centre contains published articles on account data, wallet records and correction steps. Start there before contacting the team — many common privacy questions are already answered in the Help Centre index.
Keeping your information accurate and contained is a practical commitment we make through the systems we operate. This section covers the four areas most relevant to your privacy: how data is stored, what cookies do on this site, how your account access is secured, and how long we keep records after activity ends.
Account data — including personal details and wallet transaction references for Nagad and Rocket — is stored on secured servers. Access is restricted to the processes that need it to run your account or respond to your support requests.
We use session cookies to keep you signed in and to remember your account preferences between visits. Analytical cookies help us identify technical issues. You can manage cookie preferences through your browser settings at any time.
Your login credentials are stored in hashed form; we do not retain your password in plain text. If you suspect unauthorised access, go to account settings and use the password-change option, then contact our support team.
We keep account records for as long as your account is active and for a further period as required in the eligible regions we serve. To ask about specific retention timelines or to request deletion, write to our support team with your account reference.
These are the questions about data, account access and your rights that come up most regularly. If your question is not here, contact us through the support routes listed above.
We collect the name, contact details and payment method information you submit during account registration. We also record device and session data automatically. Payment processor data — such as your Nagad or Rocket transaction reference — is shared only to complete your requested transaction.
Yes. Sign in and open your account settings to review the personal and wallet information stored against your profile. For data not visible in the account panel — such as session logs or historical records — submit a written request to our support team with your account reference.
Go to account settings while signed in and use the editable fields to update your details. Follow the on-screen verification steps shown there. If you cannot update a field yourself, contact the support team and they will assist with the correction after verifying your identity.
We do not sell your data. We share data with payment processors like Nagad and Rocket only to the extent needed to complete your requested transaction. Game studios in our lobby do not receive your personal account data on our behalf.
We retain records for a period after account closure as required by the rules applicable in your eligible region. The exact duration depends on local law. Write to our support team with your account reference to ask about the specific retention period that applies to your account.
Access and the rights available to you under this policy depend on your local law and the eligible regions where f999apps operates. If you are unsure whether this service is available in your region, review the terms shown during account registration or contact our support team for clarification.